Its interesting how technology has grown over the years. Each day, we see a fresh side of it intending to make our lives simpler. Artificial Intelligence has taken the globe by storm. It is the modern day fuzzword which has completely redefined technology.
While most industry verticals are already benefiting from it, other businesses are catching up fast. The size of the global ecommerce market is huge. Last year, retail ecommerce sales worldwide went over 2.3 trillion US dollars which is set to touch $4.88 trillion by 2021.
Ecommerce, which is largely spoken in the context of mcommerce is here to stay. Not just it promises huge potential for online shopping but it has leveraged support businesses big time. Freight and cargo industry is one of the top gainers. Enterprises have already incorporated most elements of AI.
One of the major reasons is their capacity to invest. Small businesses on the other side, are still in the waiting. They like to see how it impacts a specific function before investing in it. Modern day customers or the online customers too have gone smart, not in the way they shop but in terms of laying down their preferences. They are happy to be assisted by chatbots than humans if the experience is quick, precise and saves them on time.
What AI has done to e commerce is that it has made the entire shopping transaction lot more swift and error free. Imagine you are assisted by a chatbot first thing you visit on a site. It may not be the same as a human assisting but then, nothing less.
Interestingly, it is also the last experience after you have completed your purchase and you need support for your product. You might find the entire experience little awkward to begin with but it is sure to settle down in course. And thats when youll relate all the ease with Artificial Intelligence.